Get In Touch
Email Support
Send your inquiries directly to our support team:
We typically respond within 24 hours
Support Hours
Monday - Friday: 9:00 AM - 6:00 PM (GMT+8)
Saturday: 10:00 AM - 4:00 PM (GMT+8)
Sunday: Closed
Help Us Help You Faster
• Detailed description of your issue
• Device model and iOS version
• PeakNovel version number
• Relevant screenshots if applicable
Frequently Asked Questions
• If an error message appears, please check your network connection. Try switching to a different WiFi network.
• Ensure you're successfully logged into your Google or Apple account on your device.
• If the issue persists, please contact our support team with details about the problem.
• Confirm the bank transaction was successful and payment was deducted.
• Restart the app and check your wallet and transaction history.
• Ensure you're logged into the same account used for recharge.
• Coins may take up to 10 minutes to appear after successful payment.
• Yes, assets will sync when you log in with the same account on different devices.
• Use the same third-party account (Google, Facebook, etc.) on all devices.
• Verify the user ID matches across devices.
• Complete your reading on the old device before switching to ensure progress is saved.
• Check if you've logged into a different account by mistake.
• Verify your login method (Facebook, Google, email, or guest account).
• Check your bonus records as some bonuses may have expired.
• Contact support if you believe there's an error with your balance.